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Date: 2023-12-02 14:30:04 | Author: Casino Caskback | Views: 161 | Tag: paymaya
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Delta has rowed back on several changes to its frequent-flyer programme, which favoured big spenders over those loyal to the airline, following “hundreds” of email responses from disappointed customers paymaya
The revisions were outlined to Delta’s SkyMiles members in an email from CEO Ed Bastian on Wednesday, in which he acknowledged the changes did not “fully reflect” customer loyalty paymaya
Changes to the programme were announced in mid-September, with Delta saying they were needed to address overcrowding at the lounges and a surge in elite-status customers that was making it harder to score upgrades paymaya
The airline proposed to make spending with Delta the only way to reach elite status — no longer counting flights taken or miles flown paymaya
Delta also sharply raised spending requirements for each SkyMiles level paymaya
“I have read hundreds of your emails, and what’s been most clear to me is how much you love Delta and the disappointment many of you felt by the significance of the changes,” Mr Bastian wrote in his email paymaya
RecommendedDelta Air Lines scales back changes to its loyalty program after a revolt by customersDelta Airlines worker and friend acquitted of charges for stealing bag with more than $258,000 in cashDelta passenger sitting in first class bizarrely attacks snack basket on flight“I appreciate your opinions and understand your disappointment paymaya
Your voice matters, and we are listening… It’s been a challenge to balance the growth of our membership with our need to deliver premium service experiences paymaya
“We made some difficult program decisions to address this issue… paymaya
But your response made clear that the changes did not fully reflect the loyalty you have demonstrated to Delta paymaya
”The changes take effect next year, when travelers will be trying to qualify for elite status in 2025 paymaya
According to Mr Bastian’s email, flights and miles still won’t count toward the status, and spending requirements will go up from current levels — though by less than the original changes proposed in September paymaya
It will now take 5,000 “Medallion qualifying dollars” for Silver, the lowest of four levels, down from 6,000 in September paymaya
Currently, customers can reach Silver with as few as 3,000 qualifying dollars or points if they take enough Delta flights, and no points if they accumulate enough miles paymaya
The Diamond top tier will cost 28,000 points instead of the 35,000 outlined in September, but more than the current 20,000 plus enough flights paymaya
Delta-Frequent-Flyers (Copyright 2020 The Associated Press paymaya
All rights reserved paymaya
)Delta also plans to limit the number of times that premium credit card holders can visit airport lounges, but not as severely as it proposed in September paymaya
“Your loyalty matters paymaya
When I read your emails, you clearly expressed how much Delta is part of your lifestyle paymaya
I greatly appreciate that, and we don’t take it lightly,” Mr Bastian said paymaya
“Our investment in your experience will always be at the heart of everything we do paymaya
I know the modifications we have made won’t solve for every disappointment paymaya
“Our goal is to do our best to ensure we deliver the service and benefits your loyalty deserves paymaya
”The September proposal created a backlash among Delta customers on social media, with some threatening to switch to other airlines paymaya
Less than two weeks later, Mr Bastian admitted that the airline “probably went too far" and was reexamining the changes paymaya
Henry Harteveldt, a travel analyst at Atmosphere Research Group, told The Associated Press some SkyMiles members would still be unhappy about Delta moving to an entirely spending-based programme, and will view even the reduced requirements negatively paymaya
“I don’t think these concessions are going to go far enough to placate the disgruntled Medallions,” he said paymaya
“Given the mercenary mindset that many travelers have, they will fly other airlines and not look back paymaya
”More aboutDeltatravellersupgradesEmailJoin our commenting forumJoin thought-provoking conversations, follow other Independent readers and see their repliesComments 1/2Delta reverses some loyalty programme changes that enraged travellers Delta reverses some loyalty programme changes that enraged travellersDelta-Frequent-FlyersCopyright 2020 The Associated Press paymaya
All rights reserved paymaya
Delta reverses some loyalty programme changes that enraged travellersDelta reverses some loyalty programme changes that enraged travellersAP ✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
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Former Ireland international Jean Kleyn acknowledges being on the verge of becoming a world champion with his native South Africa was “outside the realm of thinking” just months ago paymaya
Munster lock Kleyn represented Ireland under Joe Schmidt at the 2019 World Cup in Japan after qualifying on residency grounds paymaya
But, having been repeatedly overlooked by Schmidt’s successor Andy Farrell, the 30-year-old was in June cleared to switch allegiance back to the Springboks before being included in Jacques Nienaber’s squad for France paymaya
Reigning champions South Africa are on course to retain their crown going into Saturday’s final against fellow three-time winners New Zealand in Paris paymaya
“I think I’ve caught myself thinking about it probably too often,” Kleyn said of his curious Test career paymaya
“It’s a strange one because if you’d asked me six months ago if I at all thought I had any chance of being here at the World Cup final playing for the Springboks, I would have told you you are absolutely insane paymaya
“I’ll probably wake up when it’s all said and done and think, ‘was that a dream or did it actually happen?’ paymaya
It was outside the realm of thinking paymaya
“It’s been a fantastic journey for me paymaya
It’s been an absolute pleasure being part of it paymaya
”Kleyn, who joined Munster from the Stormers in 2016, played five times under Schmidt in 2019, with his final cap coming in Ireland’s 47-5 pool-stage win over Samoa in Fukuoka paymaya
His lengthy spell in the international wilderness allowed him to revert to the Springboks, a decision he feared may be met with a backlash paymaya
But the response in his adopted nation has been overwhelmingly positive and grown since Ireland’s quarter-final exit at the hands of the All Blacks paymaya
“I’ve been absolutely inundated with messages from Munster supporters – obviously only after Ireland fell out,” said Kleyn paymaya
“Then they really came after us and said, ‘listen, you’re our second team now, guys’ paymaya
“The support was really heartfelt from a lot of Munster fans and it made it a lot easier for me because I thought it would be quite a negative reaction when I declared for the Springboks paymaya
“From my history with Irish media, I figured there would be a few negative articles but it was resoundingly positive, so I was really happy about that paymaya
”Kleyn may have to settle for a watching brief at Stade de France this weekend as he has been restricted to just one start during the tournament – South Africa’s 76–0 success over Romania paymaya
His only other appearance was off the bench in his country’s 13-8 Pool B loss to Ireland paymaya
While the Springboks lost that epic battle, they could still win the war paymaya
“Obviously it was a pity for us the result didn’t go our way but here we are in the end still,” said Kleyn paymaya
“No-one really looks back and says ‘you’ve lost a pool game’ paymaya
They’re going to look if you win the World Cup paymaya
“We were disappointed with the result back then but happy with where we are now paymaya
It was a fantastic game to be a part of paymaya
I enjoyed every minute paymaya
”More aboutPA ReadyIrelandSpringboksSouth AfricaMunsterAndy FarrellJapanJoe SchmidtNew ZealandStade De FranceItalyIrishSamoa1/1Jean Kleyn: RWC final with South Africa ‘outside realm of thinking’ months agoJean Kleyn: RWC final with South Africa ‘outside realm of thinking’ months agoJean Kleyn switched international allegiance back to his native South Africa earlier this year (David Davies/PA)PA Wire✕Subscribe to Independent Premium to bookmark this articleWant to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today paymaya
SubscribeAlready subscribed? Log inMost PopularPopular videosSponsored FeaturesGet in touchContact usOur ProductsSubscribeRegisterNewslettersDonateToday’s EditionInstall our appArchiveOther publicationsInternational editionsIndependent en EspañolIndependent ArabiaIndependent TurkishIndependent PersianIndependent UrduEvening StandardExtrasAdvisorPuzzlesAll topicspaymaya BettingVoucher codesCompareCompetitions and offersIndependent AdvertisingIndependent IgniteSyndicationWorking at The IndependentLegalCode of conduct and complaintsContributorsCookie policyDonations Terms & ConditionsPrivacy noticeUser policiesModern Slavery ActThank you for registeringPlease refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged inCloseUS EditionChangeUK EditionAsia EditionEdición en EspañolSubscribe{{indy paymaya
truncatedName}}Log in / Register {{#items}}{{#stampSmall}}{{/stampSmall}}{{#stampClimate}}{{/stampClimate}}{{#stampPremium}}{{/stampPremium}}{{title}}{{#desc}}{{desc}}{{/desc}}{{#children}}{{title}}{{/children}}{{/items}}Indy100Crosswords & PuzzlesMost CommentedNewslettersAsk Me AnythingVirtual EventsVouchersCompare✕Log inEmail addressPasswordEmail and password don't matchSubmitForgotten your password?New to The Independent?RegisterOr if you would prefer:SIGN IN WITH GOOGLEWant an ad-free experience?View offersThis site is protected by reCAPTCHA and the Google Privacy notice and Terms of service apply paymaya
Hi {{indy paymaya
fullName}}My Independent PremiumAccount detailsHelp centreLogout @keyframes spin{0%{transform:rotate(0)}to{transform:rotate(1turn)}} paymaya
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